It’s in your hand to change!!!

HERE TO STAY????

Corona? NO

Israeli consulate? YES

It’s in your hand to change!!!

If it be your will, and for the benefit of others, things will change

The will to change the service for the better

The will to treat you differently than what you’ve received

The will to add a team to answer inquiries

 

You should immediately complain with your personal  story 999timeforachange@gmail.com

Explain everything you went through and what service and attitude you received

It's up to you to change that

You made me feel despised

You hung up the phone on me

You did not reply to my emails

You answered me with cynicism and contempt

You talked to me as if I were a thief or a liar

Did you also have an urgent permit or passport delayed because the documents you sent were not in a single attachment?

Have you also received aggressive messages for example: You will not take one step on this flight?

Have you also dealt with the suffering of parents and family members in a difficult and critical situation and have not received the necessary treatment?

If you too have been asked for unused paperwork?

Have you also been told once so and once so?

Did you also send insurance that is explicitly written that covers Corona and you were told to send new insurance that covers Corona and the like?

Did you also underestimate and laugh when you said you did not have internet access and email and the like?

Did you also provide all the required documents in accordance with the law and state procedures attributed to the requested service, and were told no?

Did you also drive politely and respectfully to the service provider and be shouted at for being rude?

Have you also been told you are married and unmarried and everything else?

Have you also been cynically told that you are Israeli and the children are Israeli by virtue of the law, but it seems to you that they will not travel and will not receive a permit?

 

Can you point out one of the following things in the Consular Service Convention that employees of the Consular Division in the Ministry of Foreign Affairs and in the delegations undertake to provide the best service to those who contact us.

 

Source: https://www.gov.il/he/departments/general/convention_on_consular_services

We, the employees of the Consular Division at the Ministry of Foreign Affairs, consuls and employees of the consular sections of the Israeli missions abroad, undertake: 

· To provide a service to the citizens of Israel as well as to foreign citizens, in Israeli missions around the world.

· To perform our role out of identification with the objectives of the Division, in accordance with the powers delegated to us by law and procedure.

· To fulfil our role with professionalism, punctuality and efficiency.

· For the constant discovery of involvement, initiative, perseverance and willingness to take responsibility for our activities.

· To provide the citizen applying in an understandable language with complete, up-to-date and accurate information regarding the procedures for implementing his application.

· A negative answer will also constitute an answer provided that it is given to the applicant orally or in writing, in a respectful and reasoned manner.

· To act as much as possible to identify the needs of the citizen who turns to us, to find appropriate and creative solutions for his needs.

· Treat all applicants with respect, impartiality and courtesy.

· To assist the Israeli citizen who is in distress abroad with sensitivity, while maintaining the privacy of the individual.

 

The recipient of the service will respect the laws of the State of Israel, will provide all the required documents, in accordance with the law and procedures of the state, attributed to the requested service and will behave politely and respectfully to the service provider.